Chip's help centre team has put together a list of common queries. You should find the answer to most things here (relating to Chip, at least).
We also respond to emails to email@example.com pretty promptly and there'll always be someone on live chat between 8am and 6pm Monday to Friday. Or you can put your question to other Chip savers in our forum too.
Chip is an iOS and Android app that moves money for you in an intelligent way. Every few days, Chip’s algorithm calculates what you can afford to stash away based on your spending habits.
It then transfers that money from your current account to your Chip account - automatically. You put money away - without feeling it - and spend it on the things that really matter.
Chip is currently available only in the UK, and fully connects with: Halifax, Lloyds, Nationwide, Barclays, First Direct, Santander, TSB, Metro Bank and Co-operative Bank.
If you bank with Monzo, Starling, Revolut, NatWest, HSBC, RBS and N26 (and very soon any bank in the UK), you can connect using just your bank card.
Just note you can currently only connect with a card to these banks.
That means (for now, at least) your saves work slightly differently and you can't switch off overdraft saving.
Chip is completely free!
To start using Chip you can just snap a quick picture of your bank card (or enter your card details, if you’re old school).
It needs to be a debit card and Chip works best if it’s linked to your main day to day bank account. Just note - you can’t connect a credit card to Chip.
You then just need to enter a couple of details (name, address, date of birth, etc... ) so we can confirm your identity.
You’ll then be able to manually move money into your Chip account, enjoy automatic saves (though these work a little differently if you don’t fully connect your bank), and withdraw money.
To fully benefit from the AI magic of Chip we need to plug into your bank account. This enables us to personalise your automatic saves and make sure we never take you into your overdraft.
To do this you simply need to login using your online banking credentials (you need to have online banking set-up to do this - the details you use to log in to the website, not the app).
We use bank grade security for this, and we do not store your details.
Not yet. At the moment you can link one bank account to one Chip account.
Yes, you can. If you need to change your account just head into Live Chat and ask. We will need to end the connection to your current bank.
Because of money laundering regulations, we will also have to send back any money you have in your Chip account to that bank account. You'll then be able to link your preferred bank account to Chip.
We need to verify your identity when you create an account with us, just to make sure you’re not a money launderer (99.999% of people aren’t).
We verify your identity with a referencing agency (Onfido - this isn’t a credit check!), and that’s why we need your name, date of birth and address.
Chip will automatically move money for you every four days into your Chip account.
Though, occasionally you may miss a save, this is usually because the AI has worked out it’s not quite right for you to put money aside (ie your bank balance could be too low).
You can ask Chip to increase or decrease the amount we put aside for you.
You can cancel any transaction before 3pm, and you can pause Chip altogether at any time in your settings tab.
You can manually move money from your bank account to your Chip account whenever you want (we call this a ‘manual save’). You can’t set up a standing order - it has to be done manually.
Yes. Just head to your ‘Account’ tab in the bottom right of your app, open ‘Settings’ and tap ‘Overdraft saves’.
Please note that if you enable overdraft saves, you are responsible for any charges or fees for using your overdraft.
If you only connect your bank card to Chip (and don’t fully connect Chip to your bank), Chip can’t see your bank balance so overdraft saving is on by default and can't be switched off.
Working out exactly how much money you can afford to stash away is especially tricky if your income fluctuates, but we believe Chip’s algorithm can handle it.
If you’re feeling cautious you can make Chip move less by adjusting your saves level (or pause your auto-saves) at any time.
Goals are a target you can set yourself and keep track of in Chip. You can set an amount you’d like to put aside, what you’re saving up for and see a target date.
Goals are great way to stay motivated if you’re saving up for something in particular, most Chip savers set goals for holidays, the latest tech, a rainy day funds or even house deposits.
Chip looks at your average automatic save amounts to predict how long it will take to stash away a certain amount.
This will get smarter the longer you use Chip; the more automatic saves you have, the more data Chip has, the more accurate the prediction becomes.
You can have up to three goals (we think it’s a good idea to have short, medium and long term goals), and allocate a percentage of your auto saves to go towards each goal.
For example if your auto save was £20, you could put;
But it’s entirely up to you!
Right now, you change the name, date and image. But you’ll be able to edit more in future.
We’re developing a feature called ‘Squad Goals’ where you’ll be able to put money aside with your friends. Watch this space.
The money Chip puts away for you is deposited in your Chip account, which is a new account you open with us when you sign up. You can access the money in this account at any time.
Chip is not a savings account and doesn't have FSCS protection, your money is stored as e-money. We work in partnership with electronic-money specialists PFS (Prepaid Financial Services) to store your money.
PFS store the money with a major retail bank (currently Barclays) in a ‘ring-fenced’ account, which means it’s never used for any trading activities.
Tap the ‘withdraw’ button before 5pm on a working day and the money will land back in your current account the same day.
If you ask to withdraw your money over the weekend, or after 5pm, it’ll be with you the next working day.
Just be aware, if you’ve just moved money into your Chip account (either manually or with an auto-save), it may take up to 48 hours for this money to be cleared for withdrawal.
Your access to your Chip account is entirely through the Chip app.
No worries. If you're keeping the same number, just download the Chip app on your new phone, start the sign-up, enter your phone number, enter the code on the text, and you'll be logged back into your Chip account.
You'll even get a "welcome back" message so you know it's all a-ok.
Just email firstname.lastname@example.org and tell us your existing (old) number and the new number and attach a photo of your ID (passport or driving licence).
We will change the phone number linked to your account. On your new phone, just download Chip and log in with the new number.
Don't panic! Just email email@example.com and tell us your old number and the new number and attach a photo of your ID (passport or driving licence).
We will change the phone number linked to your account and you'll be able to log in with the new number.
To create a Chip account you need to enter your full name, date of birth and the address that your current account is registered at.
You can start using Chip with just your debit card details.
To fully connect your Chip account to your current account, you need to enter the same information you would use to login to online banking.
Chip has a data control licence - you'll find us on the ICO register - and we always act in full compliance with the Data Protection Act.
Your online banking login details are protected using 128+ bit encryption and Chip does not store this data.
We want to hear it. We're just getting started and would love to hear your thoughts, comments, musings and puns. Please come into Live Chat or email firstname.lastname@example.org, any time between 9am and 6pm Monday to Friday.
You can ask questions directly to Chip and Chip savers on our forum.