How we protect your money

We work hard to make sure you enjoy the highest levels of protection for all the accounts available through Chip. Here we'll explain how the savings and investment accounts, currently available through the Chip app, protect your money.

How your money is protected in savings and investments accounts available through the Chip app

All money deposited into a savings or investment account through the Chip app is eligible for cover by the Financial Services Compensation Scheme (FSCS) subject to the Scheme’s conditions.

How your “Pending” transactions are protected

Whilst your transactions are pending (usually a period of 1-3 working days) your money is held in a safeguarded client money account, your money is also eligible for FSCS cover during this time.

How does FSCS protect your money with Chip's savings accounts?

Both the Chip Instant Access Account and the Chip Prize Savings Accounts are powered by our partner bank ClearBank, a UK authorised bank (read more about ClearBank here). These are savings accounts opened in your name, and come with your own individual sort-code and account number.

A total of £85,000 you deposit in these accounts is covered by Financial Services Compensation Scheme (FSCS).

What is the FSCS?

The Financial Services Compensation Scheme (FSCS) is an independent organisation, set up by parliament, which can step in to pay compensation if authorised firms fail.

As a guide, the FSCS aims to make all payments back to savers within three months. The compensation limit is £85,000 of eligible deposits per customer per banking licence. If you have money with different banks and building societies who share the same licence, you’ll only have a total of £85,000 protection through the FSCS.

If you split your money across banks and building societies who don’t share a banking licence, you’ll have higher protection.

All of the savings accounts we list are covered by FSCS. You can find out more about the FSCS and your eligibility through their website.

What happens to your money if ClearBank fails?

In the unlikely event that ClearBank fails, the FSCS will protect your money up to £85,000 across both accounts (and any other accounts you hold via ClearBank).

What happens to your money if Chip fails?

As your money is held by ClearBank who provide the accounts, it will not be affected in the unlikely event that we go out of business and will still be covered by FSCS.

If anything should happen, where do I make a claim?

To make a claim, all the information you need is on the FSCS Website.

How am I covered if my money is spread between multiple ClearBank accounts with Chip?

As both these accounts are provided by the same bank, your £85,000 cover is spread between the Chip Instant Access Account and the Chip Prize Savings Account (and any other ClearBank provided accounts you hold elsewhere).

For example:

If you had a balance of £50,000 in the Prize Savings Account and £50,000 in the Chip Instant Access Account (£100,000 total) only £85,000 of your deposits would be eligible for FSCS protection through ClearBank.

Where your money is and how it’s protected with our Chip savings accounts.

You can deposit into these two accounts using four methods. Below you’ll find more information about managing these accounts and how your money is protected.

1

Deposit via bank transfer

Initiated by you from inside the Chip app using the “add money” button.

Direct bank transfers are normally instant, but may take longer to leave your bank depending on the size of your deposit.
Your linked current account

FSCS covered up to £85,000.

Add money button

Initiated by you from inside the Chip app using the “add money” button.

Direct bank transfers are normally instant, but may take longer to leave your bank depending on the size of your deposit.
Powered by ClearBank

These savings accounts are in your name and come with a sort-code and account number. Deposits and interest have £85k FSCS cover spread over both accounts.

2

Deposit via bank transfer (from your bank)

Initiated by you from inside your banking using sort-code, account number and unique reference.

Direct bank transfers are normally instant, but may take longer to leave your bank depending on the size of your deposit.
Your banking app

Through your linked current account.
FSCS covered up to £85,000.

Powered by ClearBank

These savings accounts are in your name and come with a sort-code and account number. Deposits and interest have £85k FSCS cover spread over both accounts.

Deposit up to £250k

Deposit up to £85k

3

Deposit via Autosave or Recurring save

Programmed by you using the ‘Recurring’ button or in your ‘Profile’ tab under ‘Savings Plans’.

Your linked current account

FSCS covered up to £85,000.

Chip’s Autosaves or Recurring saves

Programmed by you using the ‘Recurring’ button or in your ‘Profile’ tab under ‘Savings Plans’.

“Pending” transactions normally take 1-2 working days to process. Held in Chip client money account with ClearBank (eligible for FSCS up to £85k).
Powered by ClearBank

These savings accounts are in your name and come with a sort-code and account number.

Deposits and interest have £85k FSCS cover spread over both accounts.

Deposit up to £250k

Deposit up to £85k

4

Deposit via card payment or Google / Apple Pay.

Initiated by you from inside the Chip app using the “add money” button.

Your linked current account

FSCS covered up to £85,000.

Card payment or Google / Apple Pay.

Initiated by you from inside the Chip app using the “add money” button.

“Pending” transactions normally take 1-2 working days to process. Held in Chip client money account with ClearBank (eligible for FSCS up to £85k).
Powered by ClearBank

These savings accounts are in your name and come with a sort-code and account number.

Deposits and interest have £85k FSCS cover spread over both accounts.

Deposit up to £250k

Deposit up to £85k

What if I have a Chip +1 account?

Chip+1 is a legacy Chip Savings Account that is no longer open to new customers or deposits. This is a bare trust account.

What is a bare trust account?

A bare trust account is where all customer money has been combined together, and is held in trust by a business and managed on behalf of those individuals. This bare trust is held in Chip’s name.

What if I deposited into a Chip+1 account?

If you have deposited into Chip+1, you are an individual beneficiary of the bare trust for the amount of money you have deposited. If the bank (ClearBank) were to fail, the FSCS will protect your money up to £85,000, provided you are eligible. Any bonus that you may have accrued on this account is not covered by the Financial Services Compensation Scheme (FSCS).

It may take longer to receive your money from the FSCS than if you saved directly with ClearBank. However as a guide, the FSCS aims to make all payments back to savers within three months.

What happens in the unlikely event that Chip goes out of business?

In the unlikely event that Chip goes out of business, your money is held by ClearBank. It will not be affected, and will still be covered by FSCS. Please contact Chip or ClearBank directly in this unlikely scenario.

Where your money is not covered by the FSCS

Any pending transaction is not covered by FSCS, but it is safeguarded.

How are pending transactions (via debit card or Google and Apple pay) protected?

This money is protected through the FCA’s safeguarding rules.

Your money is kept separately from our own company money in a safeguarded 'client money' account with an approved bank (currently ClearBank Ltd) that creditors can’t access.

As Chip's safeguarded client money account is with a UK approved bank, your pending transaction money held in this account is also eligible for FSCS (following regulation changes in April 2023).

Whilst your FSCS allowance is £85,000, there’s no limit to the amount protected through the safeguarding, but some costs could be taken by the administrator or liquidator if Chip were to fail. This could impact the amount that you receive, and it could take longer to get your money back than if it were held directly with a bank.

What would happen if Chip or the safeguarding bank fails?

In the unlikely event that ClearBank Ltd were to fail, and your funds were in the safeguarded client money account, then your funds are FSCS eligible and you can make a clam via FSCS.

Just note that your FSCS allowance is per bank, and as we use ClearBank for our safeguarded client money account, this means your £85,000 cover on pending transactions is spread between any deposits you have in the Chip Instant Access Account and the Chip Prize Savings Account (and any other ClearBank provided accounts you hold elsewhere).

In the unlikely event that Chip fails, your money will be held by ClearBank and you will be able to recover your money from them.

Safeguarding is another way of protecting your money. It’s a set of rules, governed by the FCA, which are designed to ensure your money is kept safe. It requires firms to either keep your money separate from their own, or protect it with an insurance policy or similar guarantee. All authorised payment institutions must safeguard your money. You can find out more about safeguarding on the FCA’s website.

How FSCS protects your Stocks & Shares ISA and General Investment Account.

Where your money is held

Seccl Custody Limited acts as the custodian for the money held in a Stocks and Shares ISA or General Investment Account (GIA) with Chip. We use Seccl to provide the behind the scenes technology that powers our investment platform, and Seccl is responsible for holding your cash and investments.

However, you won’t need to liaise with them, as Chip’s Customer Service team support team can handle all your queries at either hello@getchip.uk or via our in-app “Contact Us” button. You don’t pay any fees to Seccl. Seccl Custody Limited is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 793200. You can read more about them here

What happens if Chip or our partners fail?

In the unlikely event Seccl, P1 Investment Services Limited or Chip Financial Ltd is declared to be in default and cannot meet our obligations, you may be able to claim compensation.

If you are eligible, you could make a claim for up to £85,000 by the Financial Services Compensation Scheme (FSCS) under their Investment Scheme. Remember, this doesn’t cover you for investment performance. Further information is available from the FSCS website.

FSCS doesn’t cover you for investment performance, or in the event that your investments go down and you get back less than you put in.

Where your money is and how it’s protected.

In the unlikely event Seccl, P1 Investment Services Limited or Chip Financial Ltd is declared to be in default and cannot meet our obligations, you may be able to claim compensation.

If you are eligible, you could make a claim for up to £85,000 by the Financial Services Compensation Scheme (FSCS) under their Investment Scheme. Remember, this doesn’t cover you for investment performance. Further information is available from the FSCS website.

1

Deposit via bank transfer

Initiated by you from inside the Chip app using the “add money” button.

Direct bank transfers are normally instant, but may take longer to leave your bank depending on the size of your deposit.
Your linked current account

FSCS covered up to £85,000.

Add money button

Initiated by you from inside the Chip app using the “add money” button.

“Pending” transactions normally take 1-2 working days to process. Held in Chip client money account with ClearBank (eligible for FSCS up to £85k).
Powered by Seccl Custody Limited

These savings accounts are in your name. Your money is covered from the moment it lands with Seccl, but it may take up to 7 workings days for your money to be invested in an investment fund.

£85,000 FSCS cover spread over both accounts (does not cover the performance of your investments)
2

Deposit via Autosave or Recurring save

Programmed by you using the ‘Recurring’ button or in your ‘Profile’ tab under ‘Savings Plans’.

Your linked current account

FSCS covered up to £85,000.

Chip’s Autosaves or Recurring saves

Programmed by you using the ‘Recurring’ button or in your ‘Profile’ tab under ‘Savings Plans’.

“Pending” transactions normally take 1-2 working days to process. Held in Chip client money account with ClearBank (eligible for FSCS up to £85k).
Powered by Seccl Custody Limited

These savings accounts are in your name. Your money is covered from the moment it lands with Seccl, but it may take up to 7 workings days for your money to be invested in an investment fund.

£85,000 FSCS cover spread over both accounts (does not cover the performance of your investments)
3

Deposit via card payment or Google / Apple Pay.

Initiated by you from inside the Chip app using the “add money” button.

Your linked current account

FSCS covered up to £85,000.

Chip’s Autosaves or Recurring saves

Programmed by you using the ‘Recurring’ button or in your ‘Profile’ tab under ‘Savings Plans’.

“Pending” transactions normally take 1-2 working days to process. Held in Chip client money account with ClearBank (eligible for FSCS up to £85k).
Powered by Seccl Custody Limited

These savings accounts are in your name. Your money is covered from the moment it lands with Seccl, but it may take up to 7 workings days for your money to be invested in an investment fund.

£85,000 FSCS cover spread over both accounts (does not cover the performance of your investments)

Where your money is not covered by FSCS.

Any pending transaction is not covered by FSCS, but it is safeguarded.

How are pending transactions (via debit card or Google and Apple pay) protected?

This money is protected through the FCA’s safeguarding rules.

Your money is kept separately from our own company money in a safeguarded 'client money' account with an approved bank (currently ClearBank Ltd) that creditors can’t access.

As Chip's safeguarded client money account is with a UK approved bank, your pending transaction money held in this account is also eligible for FSCS (following regulation changes in April 2023).

Whilst your FSCS allowance is £85,000, there’s no limit to the amount protected through the safeguarding, but some costs could be taken by the administrator or liquidator if Chip were to fail. This could impact the amount that you receive, and it could take longer to get your money back than if it were held directly with a bank.

What would happen if Chip or the safeguarding bank fails?

In the unlikely event that ClearBank Ltd were to fail, and your funds were in the safeguarded client money account, then your funds are FSCS eligible and you can make a clam via FSCS.

Just note that your FSCS allowance is per bank, and as we use ClearBank for our safeguarded client money account, this means your £85,000 cover on pending transactions is spread between any deposits you have in the Chip Instant Access Account and the Chip Prize Savings Account (and any other ClearBank provided accounts you hold elsewhere).

In the unlikely event that Chip fails, your money will be held by ClearBank and you will be able to recover your money from them.

Safeguarding is another way of protecting your money. It’s a set of rules, governed by the FCA, which are designed to ensure your money is kept safe. It requires firms to either keep your money separate from their own, or protect it with an insurance policy or similar guarantee. All authorised payment institutions must safeguard your money. You can find out more about safeguarding on the FCA’s website.

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