Contact us

The quickest way to reach us is through our chatbot, which you can launch via the green icon on the bottom right of the screen or in the Chip app (go to the profile tab, then 'Contact Us').

These will take you directly to a member of our support team who are on hand between 8am and 8pm weekdays.

Support
Get it touch with one of our customer support representatives.
hello@getchip.uk
Partnerships
Want to work with us? Get in touch with our partnerships team.
partnerships@getchip.uk
Press & News
Reach out to our PR team for any press enquiries.
press@getchip.uk

Frequently asked questions

The quickest way to reach us is via our chatbot that you can launch via the green icon on the bottom right of the screen or in the Chip app (go to the profile tab then 'Contact Us')

What is the monthly cost of your app?

The standard Chip plan has no monthly cost, or subscription fees. ChipX is £3 every 28 days.

Is Chip free?

Yes! The standard Chip plan has no monthly cost. Just note additional fees apply if you choose to invest.

What’s the total cost of using Chip Investments?

These vary depending on your plan.

Fees you will need to pay to invest with a free Chip membership:

• 0.5% annual platform fee, collected monthly (£1 minimum monthly fee).

Fees you will need to pay to invest on the ChipX plan:

• 0.25% annual platform fee, collected monthly (no minimum monthly fee).

We reserve the right to amend these fees with two months’ notice.

Please note additional fund management charges apply. These are charged directly by BlackRock and other fund managers (see About BlackRock) and you can find the charges in-app when you open a fund, and on the funds’ Key Investor Information Documents.

How do I upgrade/downgrade?

You can downgrade, or upgrade your plan at any time.

Simply head to your profile tab, tap on ‘Your plan’, then ‘View plans’ and choose which plan you want to be on.

If you choose to downgrade from ChipX, you will stay on the ChipX plan until the end of your 28 day window.

In essence, you always get your money’s worth; if you paid £3 on the 3rd of the month, you’d stay on the plan until the 30th.

How/when am I charged the subscription fee for ChipX?

You will be charged on the first day you upgrade to ChipX, then in 28 day cycles starting from that day.

What's the Investment Platform fee?

The platform fee is what you pay to Chip so we can bring investment funds to you in an accessible and easy to manage account.

Platform fees are a standard charge across the industry, and all retail investment platforms and banks will have them. They take the form of an annual percentage on the value of your investments including any growth, but are charged on a monthly basis.

It’s called a platform fee because it’s what we charge to use our ‘platform’. Provided your balance in any investment fund is above £0.50, we will charge a platform fee (unless you're on ChipX where there's no minimum fee see below).

You will be able to see when a platform fee has been taken in your contract notes, and will have full visibility on the amount paid in your Quarterly Valuation Report.

How do I switch between plans?

You can upgrade to a ChipX membership whenever you like, you’ll find a few prompts around the app, or you can head to your ‘Profile’ tab, and select your plan.

Full access to our investment platform comes with ChipX membership. While you can access our investment platform with a standard Chip membership, you’re limited to five funds.

You can also downgrade whenever you like, but you’ll need to make sure you have a £0 balance in your Stocks & Shares ISA (including all ChipX exclusive funds) before you can downgrade.