Contact us
The quickest way to reach us is through our chatbot, which you can launch via the Chip app (go to the profile tab, then 'Contact Us').
These will take you directly to a member of our support team who are on hand between 8am and 8pm weekdays.
Support
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Frequently asked questions
The quickest way to reach us is via our chatbot that you can launch via the green icon on the bottom right of the screen or in the Chip app (go to the profile tab then 'Contact Us')
The standard Chip plan has no monthly cost, or subscription fees. ChipX membership plan is either £4.99 every 28 days (paid annually at £65.05), or £5.99 every 28 days (paid monthly).
Yes! The standard Chip plan has no monthly cost. Just note additional fees apply if you choose to invest.
These vary depending on your plan.
Fees you will need to pay to invest with a free Chip membership:
• 0.5% annual platform fee, collected monthly (£1 minimum monthly fee).
Fees you will need to pay to invest on the ChipX plan:
• There are no fees for ChipX.
We reserve the right to amend these fees with two months’ notice.
Please note additional fund management charges apply. These are charged directly by BlackRock and other fund managers (see About BlackRock) and you can find the charges in-app when you open a fund, and on the funds’ Key Investor Information Documents.
You can downgrade, or upgrade your plan at any time.
Simply head to your profile tab, tap on ‘Your plan’, then ‘View plans’ and choose which plan you want to be on.
If you choose to downgrade from ChipX, you will stay on the ChipX plan until the end of your 28 day window.
In essence, you always get your money’s worth; if you paid £3 on the 3rd of the month, you’d stay on the plan until the 30th.
You will be charged on the first day you upgrade to ChipX, then in 28 day cycles starting from that day.
You can upgrade to a ChipX membership whenever you like, you’ll find a few prompts around the app, or you can head to your ‘Profile’ tab, and select your plan.
Full access to our investment platform comes with ChipX membership. While you can access our investment platform with a standard Chip membership, you’re limited to five funds.
You can also downgrade whenever you like, but you’ll need to make sure you have a £0 balance in your Stocks & Shares ISA (including all ChipX exclusive funds) before you can downgrade.
