Complaints at Chip

We recognise that things can go wrong. We want to learn from our mistakes and improve your experience whenever possible.

So, we've made it as easy as possible to raise a complaint with us, either through email (at, by post or Chip's live-chat (this can be found under the profile tab in the app). More information on opening hours can be found at:

Our registered address is:
Sixth Floor, Fora Montacute Yards, 186 Shoreditch High Street, London, E1 6HU.